DEALING WITH DIFFICULT PEOPLE
George Bernard Shaw observed, “I learned long ago, never to wrestle with a pig. You get dirty, and besides, the pig likes it”. Dealing with difficult people can be like wrestling with pigs. But we don't have to wrestle; we can listen and talk instead. We can choose not to go in the sty. Clients and opponents, and sometimes fellow workers, can demand our time, attention, and compliance.